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PRIVACY NOTICE

This Privacy Notice describes the information J. L. Woode Management Company, LLC (“J. L. Woode”, we”, “our”, or “us”) collects about you, how we use this information, with whom we share it, and the choices you have in connection with this.

APPLICABILITY OF PRIVACY NOTICE

This Privacy Notice applies to any and all websites, mobile applications, or other digital products made available by J. L. Woode (collectively, the “Websites”). All Websites governed by this Privacy Notice will include a link to and/or a copy of this Privacy Notice on the home page of the applicable website or similar location.

 

INFORMATION COLLECTION AND USE

Through your use of our Website, J. L. Woode may collect personal information, which is information that identifies you or relates to you as an identifiable individual. J. L. Woode will collect personal information from your directly and automatically as you use our Website.

  1. Information We Collect Directly From You

When you engage with certain features of our Websites, we will collect personal information from you. This includes when you.

  • Contact us. When you contact us or send us any questions or inquires, we collect your name, email address, telephone number, and any other information you choose to include in your correspondence. We use this personal information to respond to your questions or inquiries, troubleshoot where necessary, communicate with you, and address any issues you may have.

 

  • Create an account for our resident portal. If you create an account for our resident portal, we will collect your name and email address. Once your account is created, we will also store the password affiliated with your account. We use this personal information to create and maintain your resident account with us and to communicate with you about your account.

 

  • Make a resident payment. You are permitted to make payments through our resident portal. To make a payment, we will collect your name, address, and your payment card information (card number, expiration date, and CVV) or your financial account information (bank account number and routing number). These payments are facilitated by are third-party payment processor Yardi. This personal information is used to process your payment and to communicate with you about your payment.

 

  • Submit a rental application. When you complete a rental application, we will collect your name, date of birth, Social Security number, government-issued identification number, telephone number, email address, physical address, employment information, educational history, vehicle information and license number, and criminal history. We may also collect personal information about other occupants or prospective occupants, such as roommates, spouses, or minor children, of the property you are applying for. The personal information we may collect from these other occupants will vary. We use this personal information to assess and manage your rental application, complete a credit, reference, and/or background check, and to communicate with you. We may collect additional information or update the provided information during the course of your tenancy as necessary.

 

  • Submit feedback. From time to time, we may solicit your feedback. In doing so, we will collect your name, email address, telephone number, and any additional information you choose to disclose in your feedback. We use this personal information to manage and assess your feedback and make improvements as necessary.

J. L. Woode may also use your information collected for the above purposes to defend our rights and the rights of others, to efficiently maintain our business, to comply with the law, and for other limited circumstances as described in HOW WE SHARE YOUR INFORMATION.

  1. Information Collected Automatically.

In addition to the personal information you provide to us directly, we also use cookies and other tracking technologies to automatically collect certain information about you when you interact with the Websites. Cookies are text files that your browser places on your device when you visit a website. The cookies on our Websites collect the following information:

  • Usage information. This includes which pages on our Websites you visit, the frequency of access, time spent on each page, and referring website details.

 

  • Location information. This includes information about your location, which may be determined through your IP address.

 

  • Device Information. This includes certain information about the device you use to access the Websites, such as hardware model, operating system, browser, and your preferences.

To collect this information, our Websites employ the following cookies:

  • Essential cookies. We use essentials cookies to prevent fraudulent use of the Websites, and to allow the Websites and its features to function properly.

 

  • Functional cookies. We use functional cookies to provide enhanced functionality, to diagnose server and errors, and in cases of abuse, track and mitigate the abuse.

 

  • Analytics cookies. We use Google Analytics to collect information on your use of the Websites to improve our Websites. In order to collect this information, Google Analytics may set cookies on your device, or read cookies that are already there. Google Analytics may also receive information about you from applications you have downloaded that partner with Google. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to our Websites or to another application which partners with Google is restricted by the Google Analytics Terms of Use and Privacy Policy. To prevent your data from being used by Google Analytics, you can download the Google Analytics opt-out browser add-on.

 

  • Marketing cookies. We use lead attribution and marketing attribution cookies on the Websites to assess conversions of different channels that generate leads.

To disable cookies in general and limit the collection and use of information through them, you can set your browser to refuse cookies or indicate when a cookie is being sent. When you opt-out, and opt-out cookie will be placed on your device. The opt-out cookie is browser and device specific and will only last until cookies are cleared from your browser or device.

HOW WE SHARE YOUR INFORMATION

J. L. Woode may share your personal information for the following purposes:

Within J. L. Woode. Where necessary, we may share your information within our corporate family, such as with subsidiaries, joint ventures, or affiliates, in order to efficiently carry out our business and to the extent permitted by law.

 

With service providers. We may share your information with our service providers that perform functions on our behalf to help us administer the Websites. These service providers include our payment processor, our IT support, our screening providers, and our website host and provider, RentCafe.

 

In the event of a corporate reorganization. In the event that we enter into, or intend to enter into, a transaction that alters the structure of our business, such as a reorganization, merger, acquisition, sale, joint venture, assignment, consolidation, transfer, change of control, or other disposition of all or any portion of our business, assets or stock, we would share your personal information with third-parties, including the buyer or target (and their agents and advisors) for the purpose of facilitating and completing the transaction. We would also share your personal information with third-parties if we undergo bankruptcy or liquidation, in the course of such proceedings.

 

For legal purposes. We will share your personal information where we are legally required to do so, such as in response to court orders, law enforcement or legal process, including for national security purposes; to establish, protect, or exercise our legal rights, as required to enforce our terms of service or other contracts; to defend against legal claims or demands; to detect, investigate, prevent, or take action against illegal activities, fraud, or situations involving potential threats to the rights, property, or personal safety of any person; or to comply with the requirements of any applicable law.

 

YOUR INFORMATION CHOICES  

Access, correct, or view your personal information. You can access your resident portal account to access, correct, or view certain personal information of yours in our possession and which is associated with your account. However, there may be circumstances where your personal information is not accessible, reviewable or able to be modified by you through your resident portal account, such as when you are late with a resident payment. If you are unable to use your resident portal account to access, correct, or view certain personal information of yours in our possession, please contact us at [email protected] for assistance.

 

Disable Cookies. To disable cookies in general and limit the collection and use of information through them, you can set your browser to refuse cookies or indicate when a cookie is being sent. When you opt-out, and opt-out cookie will be placed on your device. The opt-out cookie is browser and device specific and will only last until cookies are cleared from your browser or device.

 

Opt-out of marketing communications. You may opt-out of receiving marketing emails from us by clicking the “unsubscribe” link provided with each email. Please note that we will continue to send you emails necessary to the Website, your resident account, any assistance you request.

 

DO NOT TRACK DISCLOSURE

We do not support Do Not Track (DNT). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your browser.

INFORMATION SECURITY

We implement and maintain reasonable security measures to protect the personal information we collect and maintain. However, no security measure or modality of data transmission over the Internet is 100% secure and we are unable to guarantee the absolute security of the information we have collected from you. 

AGE RESTRICTION

The Website is not intended for individuals under the age of eighteen (18).

CHANGES TO THIS PRIVACY NOTICE

We may change this Privacy Notice from time to time. We will post the changes to this page, and will indicate the date the changes go into effect. We encourage you to review our Privacy Notice to stay informed. If we make changes that materially affect your privacy rights we will notify you via email and/or prominent post on our Website.

CONTACT

If you have any questions about this Privacy Notice, please contact us at [email protected]

 

This Privacy Notice was last modified on December 6, 2020